{"id":3109,"date":"2019-10-24T00:57:41","date_gmt":"2019-10-23T21:57:41","guid":{"rendered":"https:\/\/goya.everthemes.com\/demo-fashion\/?page_id=3109"},"modified":"2025-05-27T16:15:52","modified_gmt":"2025-05-27T13:15:52","slug":"return-and-exchange-policy","status":"publish","type":"page","link":"https:\/\/citrusandktma1.com\/pl\/return-and-exchange-policy\/","title":{"rendered":"Return &#038; Exchange Policy"},"content":{"rendered":"<p>At BG Berlin, we take pride in the quality of our products and aim to provide the best customer experience. If something isn&#8217;t quite right with your order, we\u2019re here to help.<\/p>\n\n\n\n<h3 class=\"wp-block-heading vc_tta-panel-heading\">How to Initiate a Return<\/h3>\n\n\n\n<p>If you\u2019ve received an incorrect or faulty item or simply need to return your purchase, you may do so within <strong>30 days<\/strong> of the purchase date.<br>To start the return process, please email us at <strong><a href=\"mailto:contact@citrusandktma1.com\">contact@citrusandktma1.com<\/a><\/strong> with the following information:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The <strong>email address<\/strong> used for the original purchase.<br><em>(If you\u2019re unsure of the email used, please provide the purchase date along with your full name so we can locate your order.)<\/em><\/li>\n\n\n\n<li>A description of the issue or reason for return.<\/li>\n\n\n\n<li>A confirmation that the product is <strong>unused<\/strong>, in <strong>original condition<\/strong>, and includes all <strong>original BG Berlin packaging<\/strong> with hangtags intact.<\/li>\n<\/ul>\n\n\n\n<p>Once your request has been reviewed and approved, we\u2019ll provide you with detailed <strong>return instructions based on your location<\/strong>.<\/p>\n\n\n\n<p><strong>Note:<\/strong> Products purchased on <strong>sale or during promotions<\/strong> are non-returnable.<\/p>\n\n\n\n<h3 class=\"wp-block-heading vc_tta-panel-heading\"><strong>Return Shipping Details<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Return shipping costs are the <strong>responsibility of the customer<\/strong> and are <strong>non-refundable<\/strong>.<\/li>\n\n\n\n<li>You may use <strong>standard or express shipping<\/strong>, but we recommend a <strong>trackable service<\/strong>.<\/li>\n\n\n\n<li>Please share the <strong>tracking number (waybill)<\/strong> with us so we can monitor the return and expedite processing.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading vc_tta-panel-heading\"><strong><strong>Refund Policy<\/strong><\/strong><\/h3>\n\n\n\n<p>Once we receive and inspect your return, we will process your refund within <strong>5\u20138 business days<\/strong>. Refunds will be issued to the <strong>original method of payment<\/strong> only.<br>Refunds are only issued to the <strong>original purchaser<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading vc_tta-panel-heading\"><strong><strong><strong>Exchange Policy<\/strong><\/strong><\/strong><\/h3>\n\n\n\n<p>If you\u2019d prefer to exchange your item, we\u2019re happy to assist within <strong>30 days<\/strong> of purchase. The item must be returned in <strong>unused, original condition<\/strong>, with all packaging and tags included.<br>To request an exchange, please email us at <strong><a href=\"mailto:contact@citrusandktma1.com\">contact@citrusandktma1.com<\/a><\/strong> and include your order details.<\/p>\n\n\n\n<p>If you\u2019re unsure whether your item is eligible for return or exchange, don\u2019t hesitate to contact us. We\u2019re happy to help!<\/p>","protected":false},"excerpt":{"rendered":"<p>At BG Berlin, we take pride in the quality of our products and aim [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3109","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/citrusandktma1.com\/pl\/wp-json\/wp\/v2\/pages\/3109","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/citrusandktma1.com\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/citrusandktma1.com\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/citrusandktma1.com\/pl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/citrusandktma1.com\/pl\/wp-json\/wp\/v2\/comments?post=3109"}],"version-history":[{"count":1,"href":"https:\/\/citrusandktma1.com\/pl\/wp-json\/wp\/v2\/pages\/3109\/revisions"}],"predecessor-version":[{"id":31955,"href":"https:\/\/citrusandktma1.com\/pl\/wp-json\/wp\/v2\/pages\/3109\/revisions\/31955"}],"wp:attachment":[{"href":"https:\/\/citrusandktma1.com\/pl\/wp-json\/wp\/v2\/media?parent=3109"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}