{"id":31962,"date":"2025-05-28T10:09:07","date_gmt":"2025-05-28T07:09:07","guid":{"rendered":"https:\/\/citrusandktma1.com\/?page_id=31962"},"modified":"2025-05-28T10:23:39","modified_gmt":"2025-05-28T07:23:39","slug":"shopping-basics","status":"publish","type":"page","link":"https:\/\/citrusandktma1.com\/de\/shopping-basics\/","title":{"rendered":"Einkaufsgrundlagen"},"content":{"rendered":"<h5 class=\"wp-block-heading\" style=\"font-size:16px\"><strong>Where does BG Berlin ship to?<\/strong><\/h5>\n\n\n\n<p style=\"font-size:16px\">We currently ship within Europe. For orders outside of Europe, please contact us at <strong><a href=\"mailto:contact@citrusandktma1.com\">contact@citrusandktma1.com<\/a><\/strong>. Our team will assist you by providing available international shipping options and guiding you through the ordering process.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\" style=\"font-size:16px\">Wie lange dauert es, bis meine Bestellung ankommt?<\/h5>\n\n\n\n<p>Once your order is placed through our website, it takes approximately <strong>2 business days<\/strong> for the BG Berlin team to process and prepare it for dispatch.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For <strong>orders within Cyprus<\/strong>, we ship using <strong>Akis Express Pick-Up Service<\/strong>. The estimated delivery time is <strong>1\u20132 business days<\/strong>, depending on your location.<\/li>\n\n\n\n<li>For <strong>orders within the European Union (EU)<\/strong>, delivery typically takes <strong>5\u201315 business days<\/strong>, depending on your destination.<\/li>\n<\/ul>\n\n\n\n<p>You will receive an email confirmation with your invoice and tracking information once your order has been dispatched.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:16px\"><strong>Kann ich meine Bestellung stornieren oder \u00e4ndern, nachdem sie aufgegeben wurde?<\/strong><\/h4>\n\n\n\n<p>We aim to process and dispatch orders as quickly as possible. For this reason, <strong>modifications or cancellations cannot be made<\/strong> once the order has been placed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Zahlungen<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:16px\"><strong>What payment methods are accepted?<\/strong><\/h4>\n\n\n\n<p>We accept the following payment methods:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Visa<\/li>\n\n\n\n<li>MasterCard<\/li>\n\n\n\n<li>PayPal<\/li>\n\n\n\n<li>Apple-Pay<\/li>\n\n\n\n<li>Revolution<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Versand &amp; R\u00fccksendungen<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:16px\">How much does shipping cost?<\/h4>\n\n\n\n<p>We offer <strong>free shipping<\/strong> to the <strong>EU, UK, and US<\/strong>.<br>For all other locations, the shipping cost is <strong>calculated at checkout<\/strong> and may vary depending on the delivery address and shipping method selected.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:16px\"><strong>Do you ship to P.O. Boxes?<\/strong><\/h4>\n\n\n\n<p>Unfortunately, we <strong>do not ship to P.O. Box addresses<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>R\u00fcckgabe- und Umtauschrichtlinie<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:16px\"><strong>How do I make a return?<\/strong><\/h4>\n\n\n\n<p>If you\u2019ve received a faulty item or the wrong product, we\u2019re happy to offer a return, exchange, or refund within <strong>30 days<\/strong> of your purchase.<\/p>\n\n\n\n<p>To initiate a return:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Email <strong>contact@citrusandktma1.com<\/strong> with your <strong>order number<\/strong> or <strong>email used at purchase<\/strong>. If unavailable, provide your <strong>purchase date<\/strong>, <strong>full name<\/strong>, and <strong>surname<\/strong>.<\/li>\n\n\n\n<li>Ensure the product is <strong>unused<\/strong>, in <strong>original condition<\/strong>, and includes all <strong>original packaging and hangtags<\/strong>.<\/li>\n\n\n\n<li><strong>Sale or promotional items are non-returnable<\/strong>.<\/li>\n\n\n\n<li>If eligible, we will send you a <strong>prepaid return slip<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p>Return shipping fees are <strong>not covered<\/strong>, and you may choose either <strong>standard<\/strong> or <strong>express shipping<\/strong>. Please provide the <strong>tracking <\/strong><strong>number<\/strong> once shipped.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:16px\"><strong>Do you offer refunds?<\/strong><\/h4>\n\n\n\n<p>Yes. Refunds are issued to the <strong>original form of payment<\/strong> after we receive and inspect the returned item. The refund process typically takes <strong>5\u20138 business days<\/strong>.<br><em>Please note: Refunds are only issued to the original purchaser.<\/em><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:16px\"><strong>Would you prefer an exchange?<\/strong><\/h4>\n\n\n\n<p>We\u2019re happy to assist with an exchange request within <strong>30 days<\/strong> of your purchase.<br>Please contact us at <strong>contact@citrusandktma1.com<\/strong>. Returned items must be in <strong>original packaging and condition<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Warranty Policy<\/h3>\n\n\n\n<p>BG Berlin products come with a <strong>limited warranty<\/strong> covering manufacturing defects:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Luggage Collections:<\/strong> 3-year limited warranty<\/li>\n\n\n\n<li><strong>ZIP2 Collection:<\/strong> 5-year limited warranty<\/li>\n\n\n\n<li><strong>Backpacks &amp; Accessories:<\/strong> 1-year limited warranty<\/li>\n<\/ul>\n\n\n\n<p>This warranty applies to functional defects under normal use and does not cover transit damage, wear and tear, misuse, or unauthorized repairs. Transit damage should be reported immediately to the carrier, who is responsible for compensation. BG Berlin can assist with documentation for claims.<\/p>\n\n\n\n<p>To learn more about our warranty or to submit a claim, please visit our full Warranty Page or contact us at <strong><a href=\"mailto:contact@citrusandktma1.com\">contact@citrusandktma1.com<\/a><\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Spare Parts<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:16px\"><strong>Can I purchase spare parts?<\/strong><\/h4>\n\n\n\n<p>Yes, please contact <strong><a href=\"mailto:contact@citrusandktma1.com\">contact@citrusandktma1.com with your request,<\/a><\/strong> and our team will gladly assist you.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Product Cleaning<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:16px\"><strong>How should I clean BG Berlin luggage?<\/strong><\/h4>\n\n\n\n<p>Clean the exterior of your luggage using a <strong>soft cloth<\/strong>, <strong>soap<\/strong>, and <strong>water<\/strong>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:16px\"><strong>How should I clean the Metrobag backpack?<\/strong><\/h4>\n\n\n\n<p>The Metrobag backpack can be cleaned with a <strong>damp cloth<\/strong>. For deeper stains, we recommend <strong>dry cleaning<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Cabin Size<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:16px\"><strong>Is BG Berlin luggage cabin-size approved?<\/strong><\/h4>\n\n\n\n<p>Yes, all our collections comply with <strong>IATA cabin-size standards<\/strong>. Specific dimensions are listed in each product\u2019s manual.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>TSA-Schloss<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:16px\"><strong>How do I set up my TSA combination lock?<\/strong><\/h4>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Set the dials to the default combination <strong>0-0-0<\/strong>.<\/li>\n\n\n\n<li>Use a small tool to press the <strong>reset button<\/strong> on the bottom of the lock until it clicks.<\/li>\n\n\n\n<li>Set your desired combination (e.g., <strong>8-8-8<\/strong>).<\/li>\n\n\n\n<li>Push the lock button in the direction of the arrow until the reset button returns to its original position with a click.<\/li>\n\n\n\n<li><strong>Important<\/strong>: Memorize your new combination.<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:16px\"><strong>How do I know if my lock is TSA-approved?<\/strong><\/h4>\n\n\n\n<p>Look for the <strong>TSA logo<\/strong> on your lock. TSA-approved locks can be opened and re-secured by U.S. airport security personnel using a special key, reducing the risk of damage to your luggage.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Wholesale Inquiries<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:16px\"><strong>Interested in selling BG Berlin products?<\/strong><\/h4>\n\n\n\n<p>We\u2019d love to hear from you! Please email <strong><a href=\"mailto:sales@citrusandktma1.com\">sales@citrusandktma1.com<\/a><\/strong> for wholesale information and partnership opportunities.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Kontaktiere uns<\/strong><\/h3>\n\n\n\n<p>Sie haben noch Fragen?<br>Feel free to reach out to us at <strong><a href=\"mailto:contact@citrusandktma1.com\">contact@citrusandktma1.com<\/a><\/strong> \u2014 our team is here to assist you.<\/p>","protected":false},"excerpt":{"rendered":"<p>Where does BG Berlin ship to? We currently ship within Europe. For orders outside [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-31962","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/citrusandktma1.com\/de\/wp-json\/wp\/v2\/pages\/31962","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/citrusandktma1.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/citrusandktma1.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/citrusandktma1.com\/de\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/citrusandktma1.com\/de\/wp-json\/wp\/v2\/comments?post=31962"}],"version-history":[{"count":1,"href":"https:\/\/citrusandktma1.com\/de\/wp-json\/wp\/v2\/pages\/31962\/revisions"}],"predecessor-version":[{"id":31969,"href":"https:\/\/citrusandktma1.com\/de\/wp-json\/wp\/v2\/pages\/31962\/revisions\/31969"}],"wp:attachment":[{"href":"https:\/\/citrusandktma1.com\/de\/wp-json\/wp\/v2\/media?parent=31962"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}