{"id":31957,"date":"2025-05-28T10:02:43","date_gmt":"2025-05-28T07:02:43","guid":{"rendered":"https:\/\/citrusandktma1.com\/?page_id=31957"},"modified":"2025-10-20T13:03:44","modified_gmt":"2025-10-20T10:03:44","slug":"warranty-policy","status":"publish","type":"page","link":"https:\/\/citrusandktma1.com\/de\/warranty-policy\/","title":{"rendered":"Warranty Policy &#8211; BG Berlin Luggage and Travel Gear"},"content":{"rendered":"<p>Bei <strong>BG Berlin<\/strong>, we are committed to providing high-quality travel gear that combines style, durability, and functionality. Our products are designed for modern travelers and are backed by our <strong>limited warranty policy<\/strong>, which ensures support in the event of manufacturing defects.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Warranty Coverage by Product Type<\/strong><\/h3>\n\n\n\n<p>We offer warranty coverage based on product category:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>All Luggage Collections<\/strong><br>3-Year Limited Warranty<br><em>(Except ZIP2 &amp; ENDURO Collection)<\/em><\/li>\n\n\n\n<li><strong>ZIP2 Collection<\/strong><br>10-Year Limited Warranty<\/li>\n\n\n\n<li><strong>ENDURO Collection<\/strong><br>10-Year Limited Warranty<\/li>\n\n\n\n<li><strong>All Backpacks &amp; Accessories<\/strong><br>1-Year Limited Warranty<\/li>\n<\/ul>\n\n\n\n<p>Our warranty begins on the <strong>date of purchase<\/strong> and applies only to products purchased from authorized BG Berlin retailers or our official website.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What the Warranty Covers<\/strong><\/h3>\n\n\n\n<p>The BG Berlin warranty covers <strong>manufacturing defects<\/strong> in materials and workmanship that affect the <strong>functionality<\/strong> of the product under normal use. If such a defect is found during the warranty period, we will, at our discretion, <strong>repair the product or provide replacement parts<\/strong>.<\/p>\n\n\n\n<p>We stand behind our products and guarantee that they are free from manufacturing flaws at the time of purchase.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What the Warranty Does Not Cover<\/strong><\/h3>\n\n\n\n<p>This limited warranty does <strong>not<\/strong> apply to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Damage caused during transit by third-party carriers (e.g., airlines, railways, or bus companies)<\/li>\n\n\n\n<li>Normal wear and tear, scratches, dents, or deformation<\/li>\n\n\n\n<li>Improper use, mishandling, or abuse<\/li>\n\n\n\n<li>Unauthorized repairs or modifications<\/li>\n<\/ul>\n\n\n\n<p>If your luggage is <strong>damaged during transit<\/strong>, the <strong>transport carrier<\/strong> (such as an airline) is responsible for compensation. We strongly recommend inspecting your suitcase upon retrieval and reporting any damage to the carrier <strong>immediately<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>How to Make a Warranty Claim<\/strong><\/h3>\n\n\n\n<p>To file a warranty claim for your BG Berlin luggage, suitcase, or backpack:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Mailen Sie uns an <strong><a href=\"mailto:contact@citrusandktma1.com\">contact@citrusandktma1.com<\/a><\/strong><\/li>\n\n\n\n<li>Include:\n<ul class=\"wp-block-list\">\n<li>A clear description of the issue<\/li>\n\n\n\n<li>Photos showing the defect<\/li>\n\n\n\n<li>A copy of the original receipt or proof of purchase<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p>Our team will evaluate your claim and determine if the issue qualifies under our warranty terms. If approved, we will provide the necessary repairs or replacement parts.<\/p>\n\n\n\n<p>We recommend submitting your claim <strong>as soon as possible<\/strong> after discovering the defect and <strong>within the applicable warranty period<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Travel with Confidence<\/strong><\/h3>\n\n\n\n<p>When you choose BG Berlin, you&#8217;re investing in travel gear that&#8217;s built to last. Our luggage and accessories are designed with the modern traveler in mind, offering both performance and style. If a defect arises, our warranty ensures that your journey continues smoothly.<\/p>\n\n\n\n<p>Visit our official store: <a href=\"https:\/\/citrusandktma1.com\/de\/\"><strong>www.bgberlin.com<\/strong><\/a><br>Shop premium travel luggage and backpacks online.<br>Free shipping available within the EU, UK &amp; US.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>H\u00e4ufig gestellte Fragen<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><strong>How long is the warranty on BG Berlin luggage?<\/strong><\/strong><\/h4>\n\n\n\n<p>Most luggage collections come with a 3-year limited warranty. The ZIP2 and Neo Enduro Collection are covered with 10 year warranty.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><strong>What happens if my luggage is damaged by an airline?<\/strong><\/strong><\/h4>\n\n\n\n<p>Damage during transit is not covered by our warranty. In these cases, the airline or carrier is responsible for compensation. We recommend reporting any damage <strong>immediately<\/strong> to the carrier upon retrieving your luggage.<br>If needed, <strong>BG Berlin will be glad to assist you by providing any necessary documentation to support your claim<\/strong> with the airline or transport provider.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Is cosmetic damage covered under warranty?<\/strong><\/h4>\n\n\n\n<p>No. Scratches, dents, discoloration, and other cosmetic issues that do not affect functionality are not covered.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Can I get replacement parts?<\/strong><\/h4>\n\n\n\n<p>Yes. If your issue qualifies under warranty, we can provide replacement parts free of charge.<br>Please contact us at <strong><a href=\"mailto:contact@citrusandktma1.com\">contact@citrusandktma1.com<\/a>,<\/strong> and our customer support team will be happy to assist you.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>At BG Berlin, we are committed to providing high-quality travel gear that combines style, [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-31957","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/citrusandktma1.com\/de\/wp-json\/wp\/v2\/pages\/31957","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/citrusandktma1.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/citrusandktma1.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/citrusandktma1.com\/de\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/citrusandktma1.com\/de\/wp-json\/wp\/v2\/comments?post=31957"}],"version-history":[{"count":1,"href":"https:\/\/citrusandktma1.com\/de\/wp-json\/wp\/v2\/pages\/31957\/revisions"}],"predecessor-version":[{"id":34449,"href":"https:\/\/citrusandktma1.com\/de\/wp-json\/wp\/v2\/pages\/31957\/revisions\/34449"}],"wp:attachment":[{"href":"https:\/\/citrusandktma1.com\/de\/wp-json\/wp\/v2\/media?parent=31957"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}